Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at Support@dofti.us.
Please note that returns will need to be sent to the following address:
Dofti.us
5085 Westheimer Road, Suite 4700
Houston, Texas 77056
United States
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at Support@dofti.us.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about whether your specific item is eligible for a return.
Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law and any legal exceptions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at Support@dofti.us.
Contact Us
If you have any questions about this Refund Policy, please contact us using the details below:
- Store: Dofti.us
- Email: Support@dofti.us
- Phone: +1 281-944-7759
- Address: 5085 Westheimer Road, Suite 4700, Houston, Texas 77056, United States